Ducttaperesidue

It's an XPS 430, desktop, not laptop. Other games are playable, however I have discovered Age of Empires: Conquerers has the same issue as well.

Tried another video card (nvidia instead of ATI) even tried another monitor, same result, game launches to a black screen, and we let it sit there for literally 10 minutes and nothing. Only solution is to ctrl-alt-del, task manager and end task (and it says not responding). Even exchanged for another copy of the game, thinking the disc was defective, same result. Also, have already e-mailed tech support some time ago, they have not yet replied.