KerenskyTheRed

Still no response to my thread here. I gather the servers went out the day I set up my account, but it has been a week now and I still get the same problem. I sent a message to support, which promises a reply within 2 days, and still haven't received a reply. I'm getting very disappointed service now. I can understand that I had trouble during a server crash. But to not get a reply from a stardock employee, either on the forums or THE customer support, I beginning to become upset. I w

Sorry, it double posted.

[quote who="Island Dog" reply="2" id="1992364"] The Stardock root database server had a hardware crash on Christmas eve. The DB admins are working on restoring it but some services will be affected including customer database updating, software updating and downloading and other services. We do not currently have an ETA to solve due to limited personnel being available on Christmas eve / Christmas day but it should be rectified within the next 48 hours. Note: All users w

Alright, I can't log into impulse. Everytime I try to, it gives me a "Server not responding, please check your internet connection" error. Its not my firewall or anti-virus. I set up my account today...through the stardock website cause I got the same error when trying to create my account. I can't update the game and I can't install Entrenchment which I bought last night from this site. Please help.